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Customer Service

1-844-900-9463 Call us today to place your order!

Master Vintner Customer Service: The best in the business.

Being a customer of Master Vintner means more than buying supplies from us. We are dedicated to having the best customer service in the industry and our knowledgeable team is here to assist you. Call us with your brewing and winemaking questions or to place an order.

Phone Support Hours

  • Mon – Fri 9:00 am – 6:00 pm Central Standard Time*
  • Sat – Sun 9:00 am – 5:00 pm Central Standard Time*
  • * Excludes Holidays

Contact info

  • Order Line: 1-844-900-9463
  • Technical Support: 1-844-900-9463
  • E-mail: winemakers@mastervintner.com
  • Post:
    Master Vintner
    2221 Highway 36 West
    Roseville, MN 55113
 

Policies

Satisfaction Guaranteed

If you are unsatisfied with any item purchase for any reason, send it back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges).

One Year Warranty on Equipment

We will gladly replace or repair any equipment that is defective, within one year of purchase.


Product Support

Call us at 1-844-900-9463 during our regular business hours and we will happily answer any winemaking-related questions. If you prefer to get support via e-mail, send your questions to brewmaster@northernbrewer.com. E-mails are normally answered within one business day.


Shipping

Choose from a range of shipping options to meet your delivery needs.  Packages are delivered by UPS Monday – Friday, between 8am and 6pm.


Yeast

When stored in a refrigerator and used within 3 months of purchase, our Wyeast smack packs will show inflation within 5 days of activation, or we will replace them free of charge. We strongly recommend that you evaluate the viability of all other liquid yeast (e.g., White Labs) by making a yeast starter. Do not brew with inactive yeast — we can replace the yeast, but not a batch that fails to ferment properly.


Other Ingredients and Perishable Items

We guarantee all ingredients for 3 months from date of purchase. If you suspect a problem with any ingredients, contact us immediately – do not brew. Proper use and procedure is the responsibility of the customer.


Payment Methods

Visa, MasterCard, Discover or American Express. Paypal is also accepted. Sorry, no CODs, Personal Checks, or Money Orders. Company purchase orders must be prepaid.


Returns


What items can be returned?

Any product may be returned within 30 days for an exchange or refund (less shipping charges).

Who pays for return shipping?

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Master Vintner will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.

Send returns to:

Master Vintner Warehouse
ATTN: Returns
2221 Highway 36 West
Roseville, MN 55113

How do I return an item?

Call a service representative at 1-844-900-9463 and they will gladly help you through the process.


Disclaimer

All prices and policies are subject to change without notice.

 

Copyright © 2017 Master Vintner™